Account, billing, and data

Signing in

Sign in at app.indexzero.site/login with email and password, or with Google. Sign-up is email and password with a verification link; you can use Google from the sign-in page afterwards. A password reset signs out every session and sends a confirmation email.

One account is one workspace. There are no teams, invitations, or roles; billing, credits, plans, and limits are all per workspace.

Billing

Settings, Billing shows the plan, both credit balances, the renewal date, a usage chart, and every transaction with the feature that spent it (keyword research, domain overview, backlinks, site audit, rank tracking, AI citations, AI prompt responses, local SEO, SERP, agent). Upgrades, downgrades, and top-up packs are bought here; payments are handled by Dodo Payments as merchant of record, so card details never reach IndexZero. A cancelled subscription keeps its plan until the end of the paid period.

When credits run low the app shows a banner and emails the workspace owner once per period; when they run out, paid research and tracking pause until a top-up or renewal, and everything already collected stays. See How credits work.

Deleting things

Projects are archived rather than deleted and can be restored. Keywords, tags, trackers, audits, SAM sessions, and API keys can be deleted individually from the product. Disconnecting Google Search Console or Analytics deletes the stored tokens; disconnecting PostHog deletes the stored key.

Closing your account

Email support@indexzero.site from the address on the account. Verified requests are actioned within 30 days: the account, its workspace, projects, keywords, audits, rank data, ledger, and keys are removed. Records that must be kept for legal, tax, or accounting reasons are retained for as long as those obligations require. The privacy policy has the full statement, including the sub-processors involved.